Returns & Refund Policy

IleoDesigns follows a friendly policy to ensure your purchases are free of stress. We offer a “100% Buyer Protection Program” for our valued customers. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.

Product Exchange:
If the customer has any size issue with the product or wants a different product in place of the previous one then he/she needs to mail us at ileo.designs9@gmail.com within 3 Days from the date of delivery of the parcel. If a reverse pickup facility is available on your pin code we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick up charges are to be borne by the customer that is Rs 200. 

Please Note: Reverse pick-up might not be available on few Pin-Codes. In this case the customer is requested to send back with the customer name and mobile on it. Exchange are allowed on size issues only. Exchange will not be issued on product exchange. All purchases made on offers and discounts are non exchangeable.

Return :
We don’t take returns on items sold once. Amount will be non refundable

When Exchange is accepted?
Products can be exchanged if there are any issues with the ordered size.
Products can be returned if a damaged piece is delivered. ( For paid orders refund will be not given ) you can buy different product in place of the previous one.
Products can be returned if a wrong piece is delivered. 

When Exchange is not accepted?
Exchange not accepted due to color Difference. 10 % Colour difference might be there due to screen resolution and lights.
Exchanges are not accepted if Customer does not like the material or colour of the product order. As we use the best quality material in the market and all product details are mentioned in the Product description. We would suggest you please read all the details before placing the order. 

CANCELLATION
If you have to cancel any order, please do it within 24 hours of placing the order by contacting us at ileo.designs9@gmail.com. Such refund will be initiated after deducting the payment gateway charges (2.5%).

If any queries let us know at ileo.designs9@gmail.com we are happy to help you.